Free shipping
Special for you
  • Free returns
    Up to 90 days*
  • Price adjustment
    Within 30 days
  • Free returns
    Up to 90 days*
Get the Temu App
Hi, how can we help you?
Select an order to get help with items, shipping, return or refund problems, etc.
Recommended topics
Unknown charges
Report Something Suspicious on Temu
How to return or exchange an item on Temu
My tracking info says my package was delivered, but I haven't received it.
How do I ship my items back?
What should I do if I am missing item(s) from my order?
Why can't I find my order in my account?
How do I track my refund?
How to set notification preferences?
What if I received an item damaged or not as described?
Protect Yourself from Spam Text Messages and Phishing Scams
Is it safe to shop on Temu? How will my information be used?
All help topics
Request an item
All help topics

Does Temu provide free shipping?

Temu currently provides free standard shipping for almost all orders. And for orders above AU$89, express delivery is available at checkout for a fee of AU$19.95, for orders below that amount, express delivery is available at checkout for a fee of AU$29.95. For more information about shipping, please visit our shipping info page.

Still can't solve the problem?
Contact us