Shipping Info

For most of the products (excluding products shipped from local warehouses, which have no minimum order value), standard shipping is free over applicable minimum order requirements. Please refer to product detail pages for available shipping methods and applicable minimum order requirements.

Available shipping options vary depending on each item. You may choose standard shipping depending on the items in your order and your location. Tracking may not be available every step of the way.

Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. Merchandise partners may also indicate in the product listings that they are unable to ship products to P.O. boxes. Items cannot be delivered to security-restricted areas such as military bases.

After an order has been successfully paid and confirmed, you will see the delivery time and cost for shipping on your order confirmation page. You will also receive an order confirmation message that will outline the processing time for your order.

It may take 1-3 days to process your order. You will receive a message once your order has been shipped.

You'll receive a shipment notification message that will provide you with the delivery time for each package once it is shipped. You will be provided with the tracking number when it is ready. You can view this delivery time under each package in your order history at the same time. Please note tracking may not be available every step of the way.

In most cases, your order will be delivered within the time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

Minimum order value: 20лв. for first order and 25лв. for subsequent orders.

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 90 days of the order date. Temu helps to facilitate any questions you may have related to your product and to liaise with the seller in this respect. While Temu may assist in facilitating delivery to make it more convenient for you, this does not affect the seller's responsibility for the delivery of the product.