Temu | Return and Refund Policy

You can make a return by following these steps:

I. Please go to your Temu account on Temu.com or on the app to request a refund. If you do not have a Temu account, please click on "Save your Order" in your Temu order email to make a return.

II. Find the relevant order in "Your Orders" and click on the "Return/Refund" button.

III. Select the items you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the "Next Step" button to proceed.

IV. If there is no need to return your items, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or be credited back via your original payment method. Make your selection and click "Submit".

V. If you need to return your items, you will have the option to choose your return and refund methods. If you choose pick-up service, please prepare the return items and pack them carefully, then wait for the courier to pick-up the parcel. If you choose to drop off, click "Print" to print the label and tape the return label on the outside of your return package. Simply mail out the package at your nearest GFS Express/J&T express/RedBox!

VI. You can check the refund status of your items on your order details page or through Temu's SMS/Email/Push notifications.

Please make sure your return package is postmarked within 14 days after you submit your return, otherwise the return process will be terminated. The return label we provide only works if you are shipping within the Saudi Arabia (security-restricted areas such as military bases excluded).

We recommend that you try to send back your return items in one shipment to avoid paying additional fees.

For the second and subsequent refunds from the same order, you can use the return label we provide and pay a SAR20.00 shipping fee, which will be deducted from your refund.

You can find your return label in two different locations in "Your Orders"

I. Items that can't be returned:

II. The return window for most electronics is 45, 60, or 90 days from the date of purchase depending on the seller.

If an item is eligible for a return and refund, you may return it within the return window. You must send your return package back within 14 days of submitting your return request. You cannot return items after the return window has closed.

I. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If the items were not returned or the returned items do not pass quality inspection, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.

II. For refunds of returned items, we will process your refund after the items are received and pass quality inspection.

III. Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.

IV. Refunds of missing items: Find the corresponding order in the support center, then select "missing item/parts" to apply for a refund, or contact customer service/the seller for help.

V. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the seller for help.

VI. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee and import tax are not refundable if your return is not a result of Temu's or the seller's fault. The insurance costs, if any, are also non-refundable. The sign on delivery fee, if any, is not refundable if the items have been delivered successfully.

VII. You can choose to accept Temu credits instead of a refund to the original payment method.

For more information about Temu credits, please visit: About credit balance.

Once the refund is processed, your financial institution will need additional time to have it reflected in your account. Refer to the following table for more details.

I. The address attached to your package is NOT the return address you should use. If you send the return package to any other address, the processing time for your return may be delayed. You should send the return package to the address on the return label provided with your purchase.

II. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned and we do not store or provide refunds or compensation for such items.