Temu | Return and Refund Policy

You can make a return by following these steps:

I. Please go to your Temu account on Temu.com or on the app to request a refund. If you do not have a Temu account, please click on "Save your Order" in your Temu order email to make a return.

II. Find the relevant order in "Your Orders" and click on the "Return/Refund" button.

III. Select the item(s) you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the "Next Step" button to proceed.

IV. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or be credited back via your original payment method. Make your selection and click "Submit".

V. If you need to return your item(s), you will have the option to choose your return and refund methods. After you submit the request, we will provide you with a return label so that you can return the item(s). Return shipping is free on your first return of one or multiple returnable items for EVERY order within 90 days from the date of purchase.

VI. Please place all returned items into one package and use the return label we provided to send it. The original barcode for each item should also be included.

If you cannot find it:

Please make sure to keep the barcode of each item in your next purchase so that you can receive your refund smoothly.

VII. After placing all the return items in one package, please print and tape the return label we provided onto the outside of the package. Send your package back from the nearest DPD/Packeta location and you're done!

VIII. You can check the refund status of your item(s) on your order details page or through Temu's SMS/Email/Push notifications.

Please make sure your return package is postmarked within 14 days after you submit your return, otherwise the return process will be terminated. The return label we provide only works if you are shipping within the Czech Republic (security-restricted areas such as military bases excluded).

We recommend that you try to send back your return items in one shipment to avoid paying additional fees. This will likely also minimize the environmental impact of multiple returns.

For the second and subsequent refunds from the same order, you can use the return label we provide. The shipping fee of 2,50€ (tax included) will be deducted from your refund using the exchange rate from the time when you placed your order.

You can find your return label in two different locations in "Your Orders"

You have a statutory right to cancel your order without providing a reason within 14 days from the day on which you or a third party (other than the carrier) indicated by you receives the goods purchased (or the last good, lot or piece if the order relates to goods or multiple lots or pieces delivered separately), or from the day of the conclusion of the contract for online digital content.

You must inform us of your decision to cancel your order. You may submit your request by following the instructions set out in "1. How do I make a return?" or using the standard cancellation form. In case you cancel your order through your Temu account on Temu.com or on the app following the instructions set out in "1. How do I make a return?", we will communicate to you an acknowledgement of receipt of such cancellation without undue delay (eg. by email or via in-app notification).

To meet the cancellation deadline, it is sufficient for you to send your request to exercise the right of cancellation before the cancellation period has expired and return the goods to us within 14 days after you submit your return request.

For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.

In addition to your statutory right of withdrawal, we offer voluntary free return guarantee on your first return for EVERY order within return window from the date of purchase. Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused, undamaged and complete. Used items must not have any new signs of use or damage.

Please note that both the statutory right of withdrawal and our voluntary return guarantee do not apply to the followings products (unless defective):

If an item is eligible for return and refund, you may return it within the return window.

You are required to send back your return package within 14 days after you submit your return request in the return window. You may not return an item after the return window.

I. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If we don't receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.

II. You may receive an instant refund, where we will issue the refund before you have returned the items. If we don't receive the return items, we may charge your original payment method. The instant refund will be granted based on your shopping history and at our sole discretion.

III. For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.

IV. Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.

V. Refunds of missing items: Find the corresponding order in the support center, then select "missing item/parts" to apply for a refund, or contact customer service/the provider for help.

VI. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the provider for help.

VII. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of Temu's or the provider's fault. The insurance costs, if any, are also non-refundable.

VIII. You can choose to accept Temu credits instead of a refund to the original payment method.

For more information about Temu credits, please visit: About credit balance.

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

I. The sender's address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return label we provide.

II. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned and we do not store or provide refunds or compensation for such items.

III. According to applicable laws, the customer has statutory warranty rights for a period of 2 years from the delivery of the product to obtain the implementation of the legal conformity guarantee in the event of defects in conformity or hidden defects of the delivered products. In case of used goods the warranty period can be shorter. In cases of verified defects, you may request for the third-party merchandise partner to repair the product, or replace it if repair is not a viable option. When repair and replacement are not possible, you may claim a price reduction or a refund from the third-party merchandise partner. Please contact Customer Service if you have passed the return window and encountered such a case.