Last Updated: Aug 11, 2024What is late delivery compensation?
If we don't deliver your order on or before Temu's latest estimated delivery date , we will issue you a credit within 48 hours of that date . The credit will be issued to your Temu credit balance in the currency used for the order and with the exchange rate from when your order was placed. You can check the compensation amount for late delivery in your order details .Temu's latest "estimated delivery date" refers to the latest date of the estimated delivery date range included in your order details . If your order contains multiple packages , all packages from the same order (except reshipped packages) must be delivered on or before the estimated delivery date, otherwise a credit will be issued.Under what circumstances will I not receive compensation for late delivery?
1. If on-time delivery (delivery before Temu's latest estimated delivery date) is not possible due to circumstances beyond our control (“events beyond our control/force majeure”), such as natural disasters (such as hurricanes, floods, earthquakes, etc.), strikes, inclement weather, or epidemic-related restrictions, if you provide us with an incorrect, incomplete, or inaccurate delivery address or zip code, or in case of problems with courier’s services (such as strikes, equipment failure, or other operational problems) (determining whether an event is an "event beyond our control/force majeure" is entirely at Temu's sole discretion);2. All packages from the same order (except reshipped packages) have been delivered before the latest estimated delivery time of Temu or have been delivered to a specified location such as the post office or delivery locker for self-collection;3. If the courier tries to deliver your package before or on the latest estimated delivery date but cannot contact you (where applicable);4. If your packages fail to be sent or delivered due to your late payment of applicable taxes;5. If all packages from the same order have been received but you are waiting for a reshipment;6. If your order is not linked to a Temu account or your Temu credit balance is suspended when we attempt to issue the compensation;7. If your order is linked to a terminated or suspended Temu account;8. If your package has reached the status of “pending pickup by recipient” or the equivalent of this status, whether or not the package is picked up on or before the latest estimated delivery date;9. In case of change in customs clearance related laws, regulations, or policies;10. Each order, regardless of the number of packages, will only be compensated once for late delivery. For the avoidance of doubt, if Temu customer service has already compensated your order regarding late delivery, the same order will not be compensated again;11. If you have rescheduled the delivery time;12. If you have participated in our marketing event, our compensation policy may not be applicable to the relevant orders;13. If your order has been refunded in full;14. Other circumstances such as refused delivery, moving to a new address, etc. that are not a result of any wrongdoing on the courier's or Temu's part;15. When your package fails to be delivered due to reasons outside of the courier's control.Temu reserves the right to the final interpretation of our Late Delivery Compensation Policy and the right to modify the terms of this policy at any time. The late delivery compensation will be granted at our sole discretion. 