CCPA Reporting Metrics
The table below details the number of rights requests we received via designated channels from consumers in the United States in 2023. Requests may be unfulfilled for various reasons, including failing to pass our identity verification process or failing to finalize requests. In line with our commitment to protecting the privacy of the information you share with us, we only fulfill requests for access to, correction of, or deletion of personal information after we have verified the identity and authority of the requestor.
| Requests received | Requests fulfilled | Requests Unfulfilled | The average days to respond to requests | |
|---|---|---|---|---|
| Requests to delete | 2,447,707 | 2,253,554 | 194,153 | 7.7 days |
| Requests to know (access) | 20,938 | 6,826 | 14,112 | 1 day |
| Requests to correct | 220,834 | 82,363 | 138,471 | 4.57 days |
| Requests to opt-out of sale/sharing* | 97,306 | 97,306 | 0 | 1 day |
Note that the statistics for requests to opt out do not include the number of such requests we may receive via opt-out preference signals sent by visitors who are not logged into an account. We honor such requests upon receipt, but they may not reflect unique requests.