My tracking info says my package was delivered, but I haven't received it.

Don't worry. If you haven't received your package, there are a few things you can do:

1. Verify your shipping address. Go to the 'Your orders' page on Temu.com or the Temu app to confirm your order's shipping details.

2. See if someone else accepted the delivery.

Your family, neighbor, or friends may have accepted the delivery for you. If possible, check your surveillance cameras to see if anyone has taken your package.

3.Look around the delivery location for your package.

The courier may have left the package in front of your mailbox, home garage, front or back door, your window, or on the lawn. See if it's in any of these places.

4. Look for a notice of attempted delivery.

- Order & shipping text messages

- Order & shipping messages on your Temu account

- Order & shipping emails

5. Wait 48 hours for the package to be delivered.

Packages may be mistakenly scanned as delivered up to 48 hours before arrival.