Shop Confidently with Temu Purchase Protection Program

Get a full refund if your item can't be delivered, arrives damaged, or isn't as described. You may be asked to send the item back before your refund can be issued.

Temu Purchase Protection Program

Easily get help in the rare case that something goes wrong when shopping from a small business

What's eligible for Temu Purchase Protection Program

Your order doesn't match the item descriptions or photos

Your item arrived damaged

Your item couldn't be delivered, arrived late, or was lost in transit

We've got your back if something goes wrong. Here's how it works:

File a Return

Select the item(s) you would like to return on “Your orders” page and click the "Return/Refund" button. Please share your reason for return to help us serve you better next time! Select the return method and click “Submit”.

Print the Return Label

Click "Print" to print the label and tape the return label on the outside of your return package. Simply mail out the package at your nearest EVRI,Royal Mail,Yodel!

The first return of one or multiple returnable items for EVERY order is free! The return window for most items is 90 days from the date of purchase. All eligible items can be returned within the return window in their original condition for a full refund. To avoid additional shipping costs of multiple returns, we suggest that you select the items you wish to return together. Please send the package within 14 days after you submit your return.

Get Refunded

If your order is eligible for Temu Purchase Protection Program, you'll be refunded for your item(s). You may choose to receive the refund to your Temu credit or your original payment method. You will receive a confirmation when the refund is done.